Frequent overseas travels were the norm for Ms Chloe Wong when she was a national fencer until the age of 18. One of her fondest memories during her competitive fencing years were the numerous trips to Changi Airport where she would often marvel at its smooth operation, among
many other things, that the most awarded airport in the world is known for, while waiting for her flights.

So when Ms Wong was awarded the Changi Airport Group (CAG) Undergraduate Scholarship in 2016, the thought about having the opportunity to work at CAG after completing her studies excited her.

“Being at the forefront of the aviation industry means that CAG will have to constantly innovate to stay ahead, be it in service or in technological systems. This is something I want to have a role in,” she says.

Enhancing the airport experience
With support from the scholarship, the 22-year-old completed a Bachelor of Science in International Relations at London School of Economics and Political Science in the United Kingdom last year.

One of the highlights of her first year in university was an internship at CAG in 2017. She was deployed to the arrival experience team in the airport operations management department of CAG to focus on a project on optimising the user experience (UX) and user interface (UI) of the kiosks used by air passengers in the terminals.

The project opened her eyes to the work culture and environment of CAG. She also read up about wayfinding, learnt what UX and UI mean, tested the kiosks and interacted with vendors. Being given a fair deal of responsibility during her internship was a refreshing and empowering experience to her too.

Ms Wong values the flexibility that CAG offers its scholars in pursuing different kinds of disciplines in university, as well as its employee engagement and culture. She also appreciates the annual festive gift package from CAG, and the opportunity to meet its chief financial officer in the UK during the latter’s work trip along with other scholars in 2017.

With only a few months left before she completes a Master of Philosophy in Management programme at the University of Cambridge in the UK, she is looking forward to start her career at CAG, where she can expect diverse job options and learning opportunities.